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Go to the shop#Frequently asked questions
How can I track my order?
Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer care team know info@sensetea.com.au
What courier do you use for deliveries?
All Australian orders dispatched from our Australian warehouse are shipped with Australia Post.
What is your return policy
We hope you love your Sense Tea products as much as we do! If you are unhappy with your purchase, you are welcome to return the item to us within 10 days of purchase, provided you have your proof of purchase, and the product is in its original saleable condition. Please note, we are unable to accept returns or exchanges for our tea products once they are opened.
How do I return an item purchased online?
If you have purchased online and you’d like to make a return or exchange, please contact our Customer Care team at info@sensetea.com.au. Please note, we do not cover the cost to return these items to us. We will ensure the tea has not been open or investigate the issue at hand and provided reasonable, offer you a refund or voucher of the same value to place a new order!
How long will deliveries take?
Domestic shipping timeframes:
Standard: 3 to 5 business days.
Express: 1 to 3 business days.
International shipping timeframes:
Australia Post estimates international delivery can be up to 10 to 28 business days. Please note this is a guide only and does not include any customs processing time upon arrival at the destination.
